Shipping Policy for ClearTVHot

Effective Date: January 2, 2025

At ClearTVHot, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines our procedures for shipping, including the types of shipping available, delivery times, fees, and international shipping policies. By placing an order on cleartvhot.net, you agree to the terms outlined in this policy.

1. Shipping Methods and Availability

We offer several shipping options to ensure you receive your items in a timely manner. The following shipping methods are available:

  • Standard Shipping: This is our most affordable shipping option, and it typically takes 5-7 business days for delivery within the United States. Delivery times may vary depending on your location.

  • Expedited Shipping: For faster delivery, we offer expedited shipping, which takes 2-3 business days for delivery. This option is available for most products.

  • Overnight Shipping: For urgent orders, we offer overnight shipping. Orders placed before the cutoff time (usually 2 PM EST) will be delivered the next business day.

  • International Shipping: We provide international shipping to select countries. International shipping times can vary, and customs processing times may impact delivery. Shipping fees and delivery times will be calculated at checkout.

2. Shipping Fees

Shipping fees are calculated based on the weight and dimensions of the items you order, as well as the destination. Shipping fees will be clearly displayed during the checkout process before you confirm your purchase.

  • Domestic Shipping:
    • Standard Shipping: $5.99 (free for orders over $50)
    • Expedited Shipping: $12.99
    • Overnight Shipping: $25.99
  • International Shipping: The cost of international shipping depends on the country and shipping method. You will be provided with an accurate shipping fee before checkout.

3. Shipping Timeframes

We strive to process all orders within 1-2 business days of receiving them. However, shipping times may vary depending on the availability of the product and the shipping method chosen. Once your order has been shipped, you will receive a tracking number to monitor your package’s progress.

  • Domestic Deliveries:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day
  • International Deliveries:
    • International delivery times depend on the destination country, but typically range from 7-21 business days.

4. Order Processing and Delivery Confirmation

Once your order is processed and shipped, we will send you an email confirmation with tracking information. You can track the status of your shipment through our website or directly with the shipping carrier.

Please note that processing times for orders during peak seasons (e.g., holidays) may take longer. If you require assistance with tracking your order, please contact us at info@cleartvhot.net.

5. Address Accuracy

It is your responsibility to provide accurate shipping information during checkout. Incorrect or incomplete shipping addresses can delay your order and may result in returned shipments. Please double-check your address before finalizing your order. If you notice an error in your shipping information after placing your order, please contact us immediately to update the details.

6. Lost or Damaged Shipments

While we do our best to ensure safe delivery, sometimes items may get lost or damaged during transit. If your order is damaged or goes missing during shipping, please contact us within 5 business days of receiving your order so we can help resolve the issue.

In case of lost or damaged items, we will either issue a replacement or refund, depending on the situation and in accordance with our Refund and Returns Policy.

7. Customs and Import Duties for International Orders

For international orders, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer, and you will need to pay them directly to the carrier upon receipt of the package. Unfortunately, ClearTVHot does not have control over these fees, and they are not included in the cost of shipping or the product price.

8. Shipping Restrictions

We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. If you attempt to ship to a location we do not serve, we will notify you and cancel your order if necessary.

9. Shipping Address Changes

Once your order has been shipped, we are unable to change the shipping address. Please make sure your shipping details are correct before confirming your purchase. If you need to change your shipping address before the order is processed, please contact us as soon as possible at info@cleartvhot.net.

10. Return and Exchange Shipping

If you need to return or exchange an item, please refer to our Refund and Returns Policy for instructions on how to process your return. Please note that customers are responsible for the return shipping fees unless the return is due to an error on our part (e.g., damaged or incorrect items).

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